AWH Roofing Ltd – Key Policies & Customer Information 

Working across London and the South East

At AWH Roofing Ltd, we take our responsibilities seriously. Our full Terms & Conditions document outlines the standards, safeguards and commitments that guide every aspect of our work. We review and update these policies regularly to ensure they remain aligned with current legislation and best practice. You can download the complete Terms and Conditions version HERE.

Our Commitment to You

AWH Roofing Ltd is committed to providing professional, reliable and fully compliant roofing services. We prioritise customer care, high standards of workmanship and transparent communication at every stage of your project.

Privacy & Data Protection

We only collect information needed to provide quotes, arrange work or respond to enquiries. Your data is stored securely and never sold. You may request access, correction or deletion of your data at any time by contacting alex@awhroofing.co.uk.

Cookie Use

Our website uses essential cookies for functionality and optional analytics cookies (with your consent). You may adjust your cookie preferences at any time.

Our Service Promise

  • Clear, written quotations

  • All work completed to industry best practice

  • Manufacturer-backed warranties (RubberBond, Protan, FlexiTec)

  • Optional insurance-backed guarantees available on request

  • Fully insured with £10,000,000 public liability cover

Customer Complaints

If you ever have concerns, please contact us at alex@awhroofing.co.uk. We aim to acknowledge all complaints within five working days and provide a full response within fourteen.

Health & Safety

We follow strict health and safety procedures, including Hot Works permits, PPE requirements, and safe working-at-height practices. All staff and subcontractors are trained and competent.

Environmental Responsibility

We recycle materials where possible and work with licensed waste carriers. Hazardous materials are handled by qualified professionals, and all waste is disposed of legally and responsibly.

Right to Work & Subcontractors

All subcontractors undergo right-to-work checks, insurance verification and competency assessments before beginning work with us.

Equality & Safeguarding

We promote a respectful and inclusive working environment. Staff working in or around homes are expected to behave professionally and respect customer privacy at all times.

Insurance & Guarantees

We are fully insured and can provide optional insurance-backed guarantees. Manufacturers’ warranties are included when eligible systems are installed correctly.